Job Title: Trainer

Location: Milton Keynes – Hybrid (2 days a week in the office)

Salary: £32,000 - £35,000

Contract Type: Permanent

In this role you will be responsible for delivering engaging, high-quality and compliant training to Personal Group’s field sales and customer loyalty teams.

The role plays a key part in the delivery of the Insurance Sales Training Academy and the wider compliance training framework, ensuring all field-based colleagues have the skills, knowledge and behaviors needed to achieve excellent customer outcomes and meet FCA and PRA regulatory standards.

Working closely with the Training Manager, you will deliver structured learning programmes, field-based coaching and continuous improvement initiatives that build capability, confidence and a strong culture of compliance across the business.

Your responsibilities will include:

Deliver engaging, accurate and compliant training across insurance sales, customer engagement and regulatory requirements.

Support the design, delivery and ongoing development of the Insurance Sales Training Academy in line with FCA and PRA standards.

Provide field-based coaching and mentoring to reinforce learning, improve performance and maintain compliance.

Work closely with Team Managers, Client Operations and Compliance teams to identify capability gaps and deliver targeted training solutions.

Deliver onboarding, refresher and ongoing compliance training, both in-person and virtually.

Design and maintain high-quality learning materials, assessments and evaluation tools.

Assess learner performance, track progress and provide clear feedback and reports to the Training Manager.

Maintain accurate training records within the LMS and support QA, compliance reporting and continuous improvement initiatives.

Promote a strong culture of continuous learning, compliance and professional excellence.

Experience and Knowledge you will need for the role:

Strong knowledge of FCA regulation, Consumer Duty, TCF and compliant insurance sales practices.

Experience delivering training, coaching or learning interventions within a regulated sales or customer service environment.

Proven ability to deliver engaging training sessions, workshops and field-based coaching to diverse audiences.

Understanding of learning design, adult learning principles and training evaluation.

Experience interpreting QA, performance and compliance data to identify learning needs and measure impact.

Knowledge of data protection, risk management and internal controls within financial services.

Confident user of Microsoft Office and Learning Management Systems (LMS).

Relevant training, learning or compliance qualifications (e.g. CIPD, PTLLS or equivalent) are desirable.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.

The Company

The Personal Group family offer a range of products help protect, connect, and engage the UK workforce with communication tools, employee benefits, and health insurance plans. Innecto offer specialist pay and reward and employee experience consultancy. Together we provide a full-service solution to help our clients stand out as an employer of choice.

Our mission is to protect the unprotected and connect the unconnected. We want to make work happy, for everyone.

Why? Because when people are happy, they're more productive. And when people feel like they make a difference, they do.

Today we're making work happy for more people than ever before, and we are looking for great people to help create a brighter future for the UK workforce.

Could you be our next great hire?